Your tickets are always available in your Eventrise account, and they're also emailed to you right after you buy. Here's where to find them.
In your account
Sign in to Eventrise, go to My Profile, and open your tickets page. You'll see every event you have tickets for, with the next one up top. Open any event to see the individual tickets in that order, including the QR code you'll need at the door.
If you bought several tickets in one order, each one appears separately, so you can see exactly which ticket belongs to which guest.
In your email
A confirmation email goes out as soon as your order completes, with your tickets attached. If it isn't in your inbox, check your spam or promotions folder first, since that might be where it ends up.
Still nothing? Sign in and open your tickets page. Your tickets are there regardless of whether the email arrived.
On your phone
You can add your ticket to Apple Wallet or Google Wallet straight from the ticket, which is the easiest option at the door because it works even if the venue's signal is weak. There's also an Eventrise app for attendees if you'd rather keep everything in one place.
If you bought tickets for other people
The person who paid can see the whole order. Each attendee gets their own ticket emailed to them if you entered their email at checkout, and they can claim an account to manage it themselves.
If you entered the wrong email for someone, or need to move a ticket to a different person, you can transfer it from your tickets page as long as the organizer allows transfers for that event.
Common questions
I never got my confirmation email.
Check spam and promotions first. If it's genuinely missing, sign in and your tickets will be on your tickets page. You can also ask the organizer to resend it.
Do I need to print anything?
No. Your phone is enough. Most venues scan the QR code straight from your screen or your wallet app.
My event was postponed. Are my tickets still good?
Usually yes, and the organizer will be in touch about the new date. Refund and transfer terms are set by the organizer, so check the event page or contact them directly.
Can I get a refund?
Refund policies are set by the event organizer, not by Eventrise. See How do I request a refund? for how to submit a request.
Need help? If you can't find a ticket you know you bought, reach out at support@eventrise.com with the email address you used at checkout and we'll track it down.