Eventrise records door sales. It doesn't collect the payment. You take the money yourself (cash, or your own card reader), then add an order so the guest has a real ticket and your sales and attendance numbers are right.
How do I add an order?
Open Orders in the main sidebar and select Add Order. You can also start from inside an event at Sales › Orders. The page is built for box office sales, artist comps, and group orders.
Choose the event, then fill in the Payment section.
Payment Type. Pick how the guest paid. Cash is collected in person. Card is run on a terminal or POS outside Eventrise. Check is received by check. Bank transfer is an ACH or wire you received directly. Other lets you add a note for your records. Comped means no charge, recorded at $0.
Amount Collected. This starts at the order total. Edit it if the door price is different.
Reference (optional). A check number or card authorization code, for example.
Internal Note (optional). Only your staff can see this.
Then add the tickets and the guests who hold them. On a seated event, click the seats on the map. Booked seats are blocked, so you can't sell the same seat twice.
What do the advanced settings do?
Reduce ticket inventory. Counts these tickets against your capacity, so the room doesn't oversell.
Send confirmation email to attendees. Each guest gets the standard order confirmation with their tickets attached. Turn it off if you'd rather not email people standing at the door.
When everything looks right, select Create order.
Where do door sales show up afterward?
They appear in your Orders list with the source Manual order (or Comped). For a summary of payment types and amounts collected, use the Manual orders report. See Issuing comp tickets if you're handing out comped tickets rather than selling.
I don't see Add Order. What now?
Adding orders depends on your role. Ask an Owner or Admin on your team to check your access.