Eventrise's checkout flow is clean and consistent across events. The customization point available to you at checkout is custom questions, where you collect any information you need from attendees beyond the standard ticket purchase fields. Useful for dietary preferences, accessibility needs, t-shirt sizes, newsletter opt-ins, or any event-specific data.
How to add a custom question
From your Organizer dashboard, open the event you want to add questions to
Navigate to Registration (under the Settings heading)
Click Add question
Fill in the question details: question text, question type, required or optional, and (for dropdown / multi-select / checkbox) the answer options
Save your changes
Questions appear on the Add Attendees step of checkout, where the buyer fills in who each ticket is for. Answers belong to the ticket rather than the order, so a 4-ticket order collects 4 separate sets of responses. If one buyer is bringing three guests with three different meal choices, each ticket keeps its own answer.
Tip: Phrase questions in the second person ("What's your dietary preference?" rather than "Dietary preference"). Reads more like a conversation, less like a form.
Question types
Pick the format that fits the data you need:
Short text: one-line responses (e.g., "What's your t-shirt size?")
Long text: multi-line responses (e.g., "Any accessibility needs we should know about?")
Dropdown: single-select from a list of options (e.g., "Dietary preference: Vegetarian / Vegan / No restrictions / Other")
Multi-select: multiple options can be chosen (e.g., "Which workshops would you like to attend?")
Checkbox: single yes/no opt-in (e.g., "Yes, sign me up for the newsletter")
Tip: For sensitive or detailed information (allergies, mobility needs, special accommodations), use long text instead of dropdowns. Lets attendees explain in their own words and catches edge cases your dropdown options would miss.
Examples by event type
Custom questions vary widely based on what you need to know. A few patterns:
Music venue: "Are you over 21?" for shows with alcohol; "Will you be parking on-site?" for venues with limited lot space
Theater: "Will you need accessible seating?" for venue planning; "How did you hear about this show?" for marketing tracking
Conference: "What's your role / title?" for badges and networking; "Which sessions are you most interested in?" for capacity planning
Gala: "Any dietary restrictions?" for catering; "Meal preference: meat / fish / vegetarian / vegan" for plated dinners
Multi-event organizer: "How did you hear about us?" for marketing tracking; "Are you joining us as a guest of someone?" for relationship tracking
Required vs. optional questions
Each question can be set to required or optional:
Required: attendees can't complete checkout without answering. Use for information you absolutely need (allergies for catered events, age verification for 21+ shows)
Optional: nice-to-have information. Use for marketing opt-ins, "anything else we should know" prompts, or data that's helpful but not blocking
Tip: Don't make everything required. The shorter the checkout, the higher the conversion. Use required only for the things that genuinely matter for delivering the event.
Viewing and exporting responses
After tickets are sold, you can view question responses in two places:
Per-attendee view. Open any order from the Orders section to see that attendee's answers. You can edit a single ticket's answers from there without touching the others on the same order, which is handy when someone emails you after the fact to change their meal choice.
Export. Download your attendee list as CSV. Each custom question becomes a column, so you can sort, filter, and process responses externally.
Tip: For events with catering or other operational planning needs, export early. Don't wait until the day before to count meal preferences.
Common questions
Can I add custom questions after tickets are on sale?
You can, but only attendees who buy after you add the question will see it. Existing ticket holders won't be retroactively prompted. If you need an answer from existing attendees, contact them directly with a follow-up email.
Can I edit a question after tickets are sold?
You can edit question text and answer options, but existing responses won't change. Use caution. If you change a question significantly (e.g., from "Dietary preference" to "What's your shirt size?"), existing answers in your database become misaligned with the new question.
Can I edit an answer on behalf of an attendee?
Yes. Navigate to the Attendee order, find the question, and use the three dots menu to Edit Answers on the question you wish to change.
Can different ticket types have different questions?
Yes. Questions can be linked to specific ticket types, so a VIP ticket can ask something a general admission ticket doesn't. Leave a question unlinked and it applies to every ticket type in the event.
Are custom question responses visible to other attendees?
No. Responses are visible only to you and your team members with permission to view orders.
Is there a limit on how many custom questions I can add?
No platform limit. Keep in mind that every additional question increases checkout friction. Most events do well with 0–3 custom questions; 5+ starts to feel long.
Can I make a question conditional on another answer?
Conditional / branching question logic is being evaluated. For now, all questions appear for all attendees.
Can I customize my checkout's branding or confirmation messaging?
Not currently. Eventrise's checkout has consistent branding across all events, and confirmation emails use a standard format. Custom questions are the customization point available to you.
Need help? If you're not sure which question format to use, or want input on what to ask attendees for your specific event, reach out to our support team at support@eventrise.com. We're here to help.