Roles and permissions

Eventrise supports nine user roles, each designed for a specific kind of team member. Whether you're a one-person venue or a 20-person operations team, the role system is built to give people the access they need and nothing more.

This article walks through each role, when to use it, and how access scoping works.

For the operational steps to invite or manage users, see Adding and managing Eventrise users.

Full access to everything in the organization, including the ability to delete the org or transfer ownership. Use this for the person ultimately responsible for the account: a venue owner, executive director, or founder. We recommend keeping the number of Owners small, often just one.

Same as Owner, except cannot delete the organization. Admins can invite and remove users, change roles, and manage all org settings. Use this for trusted team members who run the platform day-to-day alongside the Owner: a general manager, operations lead, or co-founder.

Can create new events and fully manage events they're assigned to. Edit details, manage ticket types, view attendees, issue comp tickets, run event-level reports. Cannot manage users or change org settings. Use this for a programmer, talent buyer, or production manager who owns specific shows.

A limited content editor. Can update event details (description, image, agenda, sessions, speakers) for events they're assigned to. Cannot create or delete events, view attendees, or see financials. Use this for a marketing assistant, content coordinator, or visiting designer who updates copy and visuals without seeing sensitive data.

Full financial access: revenue reports, payouts, refund approvals, Stripe Connect, promo codes, sales summaries. Cannot create or run events. Use this for a bookkeeper, CFO, or finance lead who handles the money but doesn't program or manage shows.

The role for front-of-house staff. Can view attendees, check people in, issue comp tickets, and reassign orders for events they're assigned to. Limited financial visibility. Use this for a box office manager, house manager, or door staff lead.

A customer-service role with org-wide visibility on attendees and orders. Can update attendee info, reassign orders, issue refunds, and create comp tickets across any event in the org. Cannot check in attendees (that's Box Office). Use this for a remote customer service rep handling email or phone tickets across multiple events.

Read-only access across the platform, plus full access to all reports. Cannot edit, create, or delete anything. Use this for a marketing analyst, board member, or external consultant who needs visibility into performance without any risk of accidental changes.

The most restricted role. Can view events they're assigned to and check in attendees at those events. Limited visibility into everything else. Use this for one-off volunteers, ushers, door scanners, or short-term help.

The table below covers the most common actions venues care about. For the complete permission-by-permission matrix (including API-level detail), contact our support team.

Several roles (Event Manager, Event Editor, Box Office, Volunteer) are scoped to specific events. This means:

Assigning a user to a specific event happens at the event level (open the event, go to Team, add the user). A single user can be assigned to many events.

This scoping is what makes it safe to bring on per-show or seasonal staff. You give them the access they need for their event and nothing else. When the show ends, their access ends with it.

A few common scenarios and which role usually fits:

"This person manages our entire shows program."

→ Event Manager, assigned to all events. If they also handle finances and team management, consider Admin instead.

"Our bookkeeper handles payouts and refund approvals."

→ Billing Manager. Full financial visibility without seeing or editing events.

"We hire a house manager for each show."

→ Box Office, assigned only to that show. Access expires when the event ends.

"We have a virtual assistant answering customer emails."

→ Support Agent. Can pull up any order across the org, issue refunds, update attendees.

"Our marketing person updates event descriptions and uploads images."

→ Event Editor. Can edit content without seeing financial or attendee data.

"Our board wants quarterly visibility."

→ Analyst. Full read access plus all reports, no edit risk.

"We have students who scan tickets at the door."

→ Volunteer, assigned to each event they're working.

Can one person have multiple roles?

Not within a single organization. Each user has one role per org. If someone needs broader access on certain events, assign them as Event Manager (or higher) at the org level rather than juggling lower-tier roles.

What's the difference between Box Office and Support Agent?

Box Office is for at-the-door operations and is event-scoped (works only on assigned events). Support Agent is for back-office customer service and is org-wide (works across all events) but cannot check attendees in. Many venues use both: Box Office for the night-of-show team, Support Agent for the central customer service person handling email and phones.

Can I create a custom role?

Not at this time. The nine roles cover the most common venue and organizer team structures. If your needs don't map cleanly to a role, contact our support team and we can help you choose the closest fit.

Can a user be in multiple organizations?

Yes. A user can be invited to multiple Eventrise organizations and have a different role in each one. They switch between orgs from a dropdown in their account.

What happens if I delete the only Owner?

You can't. An organization always has at least one Owner. To replace the current Owner, first transfer ownership to another user, then remove the original.

Can volunteers see attendee names or contact info?

Volunteers can see attendees only for events they're assigned to, and only to the extent needed for check-in (name and ticket type). They cannot export attendee data or see orders.

Can Support Agents process refunds?

Yes, Support Agents can view orders and issue refunds across all events in the org. Refund approvals (final sign-off on a refund request) are restricted to Billing Manager, Admin, and Owner.

Can I see what someone's role can do before assigning it?

Yes. The quick reference table above covers the most common actions. For a detailed breakdown by feature area, contact our support team at support@eventrise.com.