If you're experiencing an issue with Eventrise and want to confirm whether it's on our side, the fastest place to check is our public status page:
The status page shows real-time uptime and incident history for Eventrise's core services, including the organizer dashboard, public event pages and checkout, payment processing, email delivery, and the API.
Subscribing to updates
You can subscribe to status notifications by email, SMS, or RSS directly from the status page. If you're actively running events on Eventrise, we recommend subscribing so you know about incidents the moment they're acknowledged, not after a customer reports a problem.
During an active incident
If the status page confirms an incident, you don't need to contact support to report it. We're already on it, and the status page will be updated as we investigate, identify, and resolve the issue.
If you have an event happening during an active incident and need urgent help (for example, ticket scanning at the door is affected), reach out to support@eventrise.com and reference the incident from the status page so we can route you to the right person quickly.
If the status page shows "All systems operational" but you're seeing an issue
That usually means the issue is specific to your account, browser, or local network rather than a platform-wide outage. A few things to try first:
Refresh the page or restart your browser
Try an incognito window (rules out browser extensions or cached state)
Try a different network or device
If the issue persists, contact support@eventrise.com with a description of what you were doing, the URL you were on, and any error messages you saw. The more specific the report, the faster we can help.