For added convenience, there are multiple ways to refund a ticket.
When refunds are requested, please note that only the ticket costs are applied. All fees are non-refundable.
Refunding a ticket from the web app
Navigate to the Orders tab in your Organizer dashboard
Find or search for the order to be refunded
Click to select it, or click the ellipses menu
Choose Refund Ticket
Complete the Refund Ticket form
Refund Amount | The total amount to be refunded to the customer. This defaults to the full ticket total (price + taxes + fees), but can be adjusted to issue a partial refund if needed. |
Refund Reason | Select a reason from the dropdown menu to categorize why the refund is being issued. This helps track refund patterns and improve your event operations. |
Add a Message | Optional field to include a personalized message that will automatically be sent to the customer along with their refund confirmation. Use this to maintain a positive relationship and encourage future attendance. |
Customer can keep the ticket | When checked, allows the customer to retain their ticket even after the refund is processed. This is helpful in situations where you want to apply a make good or courtesy refund. |
Refunding a ticket from the mobile app
Open the Eventrise for Organizers app
Navigate to the Orders tab
Find or search for the order to be refunded
Click to select it
Note the “Tickets” lick the ellipses menu
Choose Refund Ticket
Complete the Refund Ticket form
Common questions
How long do refunds take?
Refunds can take 5-10 business days to show up in a customer’s account. (Read more on Stripe Support: Where is my customer's refund?)